Helpline  Advisor (Help to Claim)

Recruiting Organisation: Citizens Advice in West Sussex (North, South, East)

Working hours: 37 hours per week
Salary: £24,000 to rising £24,960 following completion of training and milestones
Contract: 24 months with possibility of extension
Location: Subject to space, Shoreham, Crawley or Horsham. Hybrid not available for this role.

Are you passionate about helping others? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a difference?

They are looking for an adviser with excellent communication & IT skills to digitally support clients to successfully navigate and complete their Universal Credit claim. As a Help To Claim adviser, you will be responsible for providing high quality advice to support claims being managed
independently up to and beyond the first payment. You will be responsible for calculating the correct entitlement and ensuring other areas of advice are met through signposting to other services.

The service is available via Web Chat and telephone with the helpline operating from 8am – 6pm. Opportunity to develop skills and receive training to progress in advisor and management roles. They are recruiting for TWO fabulous people! Please note that they will require a DBS (may be applied for on offer of the job).

Key Requirements: 

• Outstanding Customer Service: You have a natural ability to connect with people and provide the support they need with ease and care.
• Analytical Mindset: You’re quick to grasp complex rules and can explain them clearly, making things simple for others to understand.
• Digital Savvy: You’re comfortable using IT and digital platforms, whether it’s phone or webchat, navigating them with confidence.
• Target-Oriented: You’re driven by meeting and exceeding goals, knowing that each target represents a person you’ve helped.
• Researcher: You listen carefully, investigate thoroughly, and explore options to provide the best advice tailored to individual circumstances.

What They Offer: 

• Holidays: 26 days per year (pro rata).
• Employee Assistance Scheme: Access to confidential support services.
• Sick and Maternity Pay: Enhanced contractual benefits after a qualifying period.
• Commitment to learning and development: access to training platforms and professional development.
• Inclusive Workplace: We are committed to equity, diversity, and inclusion in all aspects of our work.

The Culture

The charity is committed to fostering a work environment that embraces diversity and promotes equity and inclusion. They believe in the power of community and the importance of giving back. They are committed to equity, diversity, and inclusion and encourage people from all backgrounds to apply. As part of the team, you will have the opportunity to contribute to meaningful change and help us drive our vision forward.

If you’re ready to make a real difference in your community, apply now to become part of our dedicated team at Citizens Advice in West Sussex.

HOW TO APPLY for the Help to Claim Advisor role:

Having read the Job Description and Personal Specification attached, upload your COMPLETED APPLICATION FORM (no CVs will be accepted) here – https://www.advicewestsussex.org.uk/job-application-form/

Full job description  – Job description

Closing Date: 4 Nov 2024